Washington State Launches Online Insurance Complaint Comparison Guide

Olympia, Wash. — Insurance Commissioner Mike Kreidler launched a new Web-based tool for consumers today, called the annual Complaint Comparison Guide. The new guide allows consumers to search online for their auto, health and homeowners company and compare the company’s volume of complaints to other similar companies.

“Consumers deserve to know how their company stacks up,” said Kreidler. “Our Insurance Consumer Hotline receives more than 2,000 calls a week from consumers with questions about their insurance. While not all calls result in formal complaints, knowing how your company rates before your buy or renew coverage can give you peace of mind.”

A Complaint Comparison Guide can be generated for health, private passenger auto and homeowners insurance for the years 2005 on back to 2003. Depending on which line of insurance is selected, a report will be generated which shows the company, the number of complaints, the complaint index, the company’s market share and how much premium it collected.

A complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1 has more complaints than average.

“Shopping around for insurance pays,” Kreidler added. “The new guide gives consumers one more tool to compare insurance companies. Anyone looking for insurance should do their research. Consider how much coverage you need, how much that coverage will cost, as well as the company’s customer service and financial strength before you buy a policy.”

Consumers who have questions about their insurance coverage or who wish to file a complaint against their insurance company can call the Insurance Consumer Hotline at 1-800-562-6900.